Privacy Policy

At Sydney Dog Companions, we respect your privacy and are committed to protecting your personal information when you use our online platform and services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in compliance with the General Data Protection Regulation (GDPR) and applicable Australian privacy laws.

Information We Collect

We collect personal information necessary to provide our pet services, products, and customer support, including but not limited to:

• Contact details such as name, postal address, phone number, and email address.
• Pet information including breed, age, health details, and behavioral notes relevant to training or boarding.
• Payment and billing information required for purchases and bookings.
• Usage data about how you interact with our website and services.
• Communications you send to us through our platform, phone, or mail.

How We Use Your Information

Your information is used to:

• Provide and manage our professional dog training, grooming, boarding, daycare, and breeding services.
• Process orders, payments, and deliveries for pet food and supplies.
• Respond to customer inquiries and provide effective support.
• Maintain and improve our online platform and service offerings.
• Send important updates related to your bookings, service changes, or promotional offers where consented.

Legal Basis for Processing

We process your personal data based on:

• Your consent where required.
• The necessity to perform a contract with you.
• Compliance with legal obligations.
• Our legitimate interests in providing and improving our services, always balanced with your privacy rights.

Data Sharing and Disclosure

We do not sell your personal information. We may share your data with trusted third-party service providers who assist in delivering our services, such as payment processors or veterinary consultants, under strict confidentiality agreements. We also may disclose information if required by law or to protect our rights.

International Transfers

Your personal data may be transferred to and processed in countries outside Australia where our service providers operate. In such cases, we ensure adequate safeguards are in place consistent with GDPR and Australian privacy requirements.

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

Your Rights

You may have the right to:

• Access and obtain a copy of your personal data.
• Rectify incorrect or incomplete information.
• Request deletion of your personal data when it is no longer necessary.
• Restrict or object to certain processing activities.
• Withdraw consent at any time where processing is based on consent.
• Request data portability in a structured, commonly used format.

To exercise any of these rights, please contact us at the postal address below.

Retention of Data

We retain your personal data only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements.

Children’s Privacy

Our services are not directed to children under 16 years old. We do not knowingly collect personal data from minors without parental consent.

Contact Information

If you have any questions or concerns about this Privacy Policy or your data rights, please contact us at: